In order to meet current and future business requirements, 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes.
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
Service design objectives and elements
Selecting the service design model
Cost models
Benefit/risk analysis
Implementing service design
Measurement and control
An Online Subscription gives you access to the latest authoritative text. Functionality includes:
Dynamic content
Easy navigation
Bookmarking
History
Cross-linking between chapters
Pop-up glossary of terms.
ITIL 2011 Edition – The ITIL 2011 edition Online Subscription went live on 25 August 2011 and this new edition supersedes the 2007 version. If you had an active subscription on this date you will automatically receive this at no additional cost.The details regarding your subscription will be sent to the e-mail address that is registered to your user account.
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