Service Level Management - a Practitioner's Guide

The second edition of 'Service Level Management - a Practitioner's Guide' from itSMF UK's SLM Special Interest Group builds on the practical, experience-based approach to the subject matter offered in the first edition. The book has been reorganised in line with feedback received at our SLM roadshows, with fully revised templates on the accompanying CD, an extended section on the service catalogue, and a new chapter focusing on small-scale implementation.