Service Level Management - a Practitioner's Guide

'Service Level Management - a Practitioner's Guide' is the latest publication from itSMF UK and the brainchild of its SLM Special Interest Group. Offering a practical, experience-based approach to the subject matter, the guide discusses the best way to design an SLM roadmap and implementation project plan, compile a service catalogue, put together service level agreements, and much more. Complete with a free CD packed with sample templates and supporting documents.