This book is written in a question and answer format, allowing the reader to easily comprehend the subject matter and for speedy reading. Each chapter covers only one specific area of ITSM/ITIL, ensuring that the information is organised in a logical and straightforward manner.
Additionally, not many of the answers to questions in the book extend beyond one page, which means all the answers are clear and concise.
£39.95
Price for an itSMF member:
£33.96
