Passing Your ITIL Foundation Exam 2nd Edition

This study aid, 'Passing your ITIL Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable for those taking the Foundation exam. It has been updated in line with the new 2009 syllabus.

This publication provides an overview of the purpose, objectives and format of the examination. It offers a high-level introduction to the Service Lifecycle and each of its five components to help candidates pass the Foundation exam and the Version 2 to Version 3 Bridging Exam.