ITIL 2011 Edition, the updated version of the ITIL Lifecycle Suite in PDF, is available from the 31st August.
The new edition, the first significant update since 2007, addresses a broad range of issues raised in the Change Control Log and resolves errors and inconsistencies in the text and diagrams across the whole Suite. The Service Strategy book has been thoroughly reviewed, clarifying the concepts it contains without changing the overall message (and defining new processes for strategy management and business relationship management). A number of concepts, principles and process flows have been clarified or simplified in the other volumes; Service Strategy and Service Design have been more closely aligned; and there is additional guidance in areas such as CMS & SKMS and service asset & configuration management (Service Transition) and the seven-step improvement process (CSI).
Requires Adobe Digital Editions (available free from Adobe website)
£299.00
Price for an itSMF member:
£254.15
