The Key Element Guides provide an excellent introduction to each of the five core books in the ITIL Lifecycle Suite.
They are particularly well suited to those with an ITIL background who need an overview of the processes and functions of ITIL V3, and to those who want to gain an overview of a stage of the service lifecycle before tackling the core publication.
The books discuss ITIL and its evolution and the need for the Service Lifecycle approach. The titles examine what is meant by best practice framework, how this relates to 'common practice', degrees of prescription and what compliance means. The main focus of each of the Key Element Guides is to provide an overview of the principles, objectives, key elements, roles and responsibilities, challenges, and key lessons for the five elements of the service lifecycle.
£38.00
Price for an itSMF member:
£32.30
