The Key Element Guides provide an excellent introduction to each of the five core books in the ITIL Lifecycle Suite.
They are particularly well suited to those with an ITIL background who need an overview of the processes and functions of ITIL V3, and to those who want to gain an overview of a stage of the service lifecycle before tackling the core publication.
'Key Element Guide Service Transition' focuses on the processes and functions of the Service Transition book.
NEW - To take a sneak peek inside this publication, click here
£8.50
Price for an itSMF member:
£7.23
