The Key Element Guides provide an excellent introduction to each of the five core books in the ITIL Lifecycle Suite.
They are particularly well suited to those with an ITIL background who need an overview of the processes and functions of ITIL V3, and to those who want to gain an overview of a stage of the service lifecycle before tackling the core publication.
'Key Element Guide Service Operation' provides an overview of the principles, objectives, and key elements of Service Operation as well as an overview of the service performance balance, service operation functions and operation planning.
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£8.50
Price for an itSMF member:
£7.23
