This publication introduces IT service management and ITIL. Service management is a set of specialized organizational capabilities for providing value to customers in the form of services. These capabilities are embedded in an organization's management, processes, knowledge and people. They represent a service organization's capacity, competency and confidence for action in service provisioning.
This publication provides a summary of each stage of the service lifecycle and the best practices described in the corresponding core ITIL publication.
This publication will help you to fully appreciate and understand the overall lifecycle of services and of IT service management.
This publication gives a clear understanding of the basic concepts of the ITIL service lifecycle and how the core practice publications can be useful to you.
This publication will help you to further examine particular areas within any of the core guidance publications that offer detailed practice information in areas that support your day-to-day service management role.
An Online Subscription gives you access to the latest authoritative text. Functionality includes:
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