ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. Many organisations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way?
This thorough, practical guide has been put together by experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world.
• Part A of this title covers the step-by-step description of the ISO/IEC 20000 implementation process.
• Part B contains real case studies from organisations who have successfully achieved ISO/IEC 20000 accreditation.
This Official itSMF guide is unique in that it not only describes the implementation process, it also suggests solutions to common problems and setbacks. Readers will find that this book becomes a key asset in delivering a practical, down-to-earth implementation program.
£30.00
Price for an itSMF member:
£25.50
