IT Service Management: A Guide for ITIL V3 Foundation Exam Candidates

Written by Ernest Brewster, Richard Griffiths, Aidan Lawes and John Sansbury, this guide introduces ITIL both to Foundation examination candidates and to people who require a practical understanding of ITIL. The authors have used their collective experience to help readers understand ITIL, not just memorise it. The book is also a must-have for service managers who need to develop an appreciation of the subject in order to build expertise of real value to their organisations.

Books in this series...

IT Service Management Foundation Practice Questions

IT Service Management: A Guide for ITIL V3 Foundation Exam Candidates

The Manager's Bridge Certificate in IT Service Management