ITIL V3 Capability Operational Support & Analysis Handbook (OSA)

Following on from the highly successful ITIL V3 Foundation Handbook, itSMF UK's Publications Committee have produced two new pocket reference guides (co-branded by itSMFI and TSO) for those following the Intermediate Capability qualification.

This Handbook covers the OSA module, and its companion volume covers RCV.


Buy the OSA and RCV Handbooks together and save a further 10%.