ITIL 2011 Edition, the updated version of the ITIL Lifecycle Suite, is available now.
The new edition, the first significant update since 2007, addresses a broad range of issues raised in the Change Control Log and resolves errors and inconsistencies in the text and diagrams across the whole Suite. The Service Strategy book has been thoroughly reviewed, clarifying the concepts it contains without changing the overall message (and defining new processes for strategy management and business relationship management). A number of concepts, principles and process flows have been clarified or simplified in the other volumes; Service Strategy and Service Design have been more closely aligned; and there is additional guidance in areas such as CMS & SKMS and service asset & configuration management (Service Transition) and the seven-step improvement process (CSI).
For further information, consult the Best Management Practice ITIL Update FAQ on the itSMF UK website.
To view the 5 core books individually follow the links below:
Continual Service Improvement 2011
Service Design 2011
Service Operation 2011
Service Strategy 2011
Service Transition 2011
Also available as a PDF: ITIL Lifecycle Publication Suite 2011 PDF
£299.00
Price for an itSMF member:
£254.15
