Now updated in line with the 2011 syllabus and endorsed by APM Group, the official ITIL Accreditor, the 'ITIL Foundation Handbook PDF: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.
This publication provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
Consistent with the layout and structure of the 2009 edition of the ITIL Foundation Handbook
Aligned with the content of the 2011 editions of the core publications
Aligned with the 2011 edition of the Foundation syllabus
Provides relevant information, and enough detail and breadth of coverage to enable students to study for their Foundation exam
An additional chapter including material from the generic Chapter 2 in the core books - Service management as a practice.
Supersedes ITIL Version 3 Foundation Handbook (ISBN 9780113313303)
Price for an itSMF member: