This popular pocket guide has been designed for all those involved in planning to achieve certification under the ISO/IEC 20000 Certification Scheme, which was developed by itSMF UK and is now owned by APMG-International. The book also acts as a useful reference for those who need a basic knowledge of the ISO/IEC service management standard. Version 2 covers the latest additions to the standard, outlines the current alignment between ISO/IEC 20000 and ITIL V3, and also explains the recent changes to the Certification Scheme.
£8.50
Price for an itSMF member:
£6.80
