ISO/IEC 20000 part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

Part 3 of BS ISO/IEC 20000 provides guidance and commentary on scope definition and applicability of BS ISO/IEC 20000-1 to enable service providers to fulfil the requirements specified in BS ISO/IEC 20000-1.

This part of BS ISO/IEC 20000 gives a list of main points on stating scope, on the applicability of BS ISO/IEC 20000-1 and on demonstrating conformity to BS ISO/IEC 20000-1. It also includes examples of scope statements, which vary according to the service provider’s circumstances.