Global Services - Moving to a Level Playing Field

"Global Services: Moving to a Level Playing Field" breaks the mould of current management thinking on outsourcing by creating a new framework around technology-enabled and professionally-rich services, their globalisation, and the competitive factors shaping their supply and their sourcing. The book includes: Business processes develop into knowledge processes; The maturing vendor community; The development of technology; The real matrix; The globalisation of services; Skills needed for a future economy; and Globalisation. It is aimed at an international audience of executives, board level and senior management, CIO and the senior/middle 'Enterprise IT' management, but also the ICT vendor middle/senior management.