Configuration Management: Expert Guidance for ITSM

Configuration Management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. It contains details of the organisation’s infrastructure and processes that are used in the provision and management of IT services and is the vital underpinning for IT governance.

This book combines the ITIL view of Configuration Management with expert feedback from practitioners who have implemented Configuration Management in a wide range of real environments. In general, this book follows the ITIL v3 approach and is based on the Interactive Stream of the CMSG/itSMF Conference, "The CMDB and CMS: The Powerhouse of Service Management".