Capacity Management

The importance of Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000, Microsoft Operations Framework and the Application Service Library. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world’s most respected experts in this field, it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: supply versus demand and resources versus cost.