Business Analysis Second Edition

Business Analysis is a bestselling practical guide for anyone involved in business analysis, whether improving business processes or defining requirements for IT solutions. The book explores the entire range of approaches and techniques needed to conduct business analysis successfully, including investigating business issues, modelling processes, defining requirements and producing rigorous cases.

Some important enhancements to this new edition: the inclusion of additional techniques such as Ishikawa diagrams and spaghetti maps; expanding treatment of requirements management and investigation of business needs; more detailed treatment of benefits realisation including the use of benefits realisation maps.