What is IT Service Management for Small IT Teams?
Based on he newly revised ISO/IEC 20000-1 (the internally standard defining the requirements for an IT service management system) as a guide, IT Service Management for Small Teams pulls together the latest best practice (such as ITIL) relevant to small IT teams excluding the bits you don’t need.
How will IT Service Management for Small IT Teams help me?
As a smaller IT team or department there is a lot of best practice guidance that is irrelevant to smaller teams and departments.
There is however a lot of guidance that can help you to save money and increase customer satisfaction.
This book solves this problem and gives you…
A ‘one stop shop:
Explain all the key guidance in one book (including ITIL) needed for small IT teams to implement Service Management, meaning that readers have a single guide to implementation saving time and avoiding processes that don’t benefit smaller teams
Guidance on getting the most out of limited resources:
Focuses on ways to make the most out of what you have and quick gains so you can start saving costs and increasing customer satisfaction sooner
Features read life examples and scenarios
Helping you to understand and apply the theory to your IT team or department
£35.00
Price for an itSMF member:
£29.75
