A Guide to the new ISO/IEC 20000-1 lists the differences between the old and the new 2011 international requirements for an IT service management system, ISO/IEC 20000-1. It also helps users to implement the changes and additional requirements.
ISO/IEC 20000-1 has been significantly updated to help you save time reduce your risk.
Changes to the new requirements include, for example; closer alignment with ITIL and other management systems such as ISO 9001 and ISO 27001, and the introduction of new requirements for the design and transition of new or changed services.
How will A Guide to the new ISO/IEC 20000-1: The differences between the 2005 and 2011 editions help me?
You can save time finding out how the new requirements differ and what you need to change, by being able to compare the requirements side by side. You will also benefit from guidance on how to implement the changes helping users to get started.
£36.00
Price for an itSMF member:
£30.60
