The 6th edition of the managers' guide includes content and wording that align it closely to the 1st edition of ISO/IEC 20000-1. However, the landscape for service management standards, best practices, frameworks, as well as supporting books has changed in the years since the 5th edition. There is now more need for a managers' guide that describes the wider range of standards (including the full 20000 series), other standards, such as those for software asset management, information security, applications management, IT enabled services and business process outsourcing.
£48.00
Price for an itSMF member:
£40.80
