ABC stands for the Attitude, Behavior and Culture within IT organizations.
ABC is like an Iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your IT organization or, more importantly, your business!
With the growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or Culture issues.
The ABC of ICT Exercise Workbook offers practical exercises that you can do within training sessions whilst using the ABC of ICT Card Deck.
See also ABC of ICT - An Introduction to the Attitude,Behavior and Culture of ICT and
ABC of ICT Card Deck
Price for an itSMF member: