'Frameworks for IT Management - A Pocket Guide?' covers all the major frameworks and standards used by IT service managers around the world. This pocket-sized publication covers TQM, ISO 9000, ISO/IEC 20000, TickIT, ISO 19770, Six Sigma, CobiT, M_o_R, ITIL, BISL, MSP, PRINCE2 and numerous other specifications.
£15.00
Price for an itSMF member:
£12.75
