This title looks at Best Practices described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this new publication covers the following steps in detail:
· Service Strategy
· Service Design
· Service Operation
· Service Transition
· Continual Service Improvement
This 2007 version has now been upgraded to reflect ITIL V3.
The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.
£39.00
Price for an itSMF member:
£33.15
