Release and Control for IT Service Management, based on ITIL

Any outsider perceiving this title could consider it rather puzzling, putting Release and Control into one book seems like a contradiction in terms. Release (letting go) and Control (getting a grip) are surely incompatible? Nevertheless this book discusses the processes that are a huge challenge to all.

It aims to help the reader to use Best Practices in their role in the fields of Change, Release and Configuration Management. It provides examples of templates, plans, checklists, "how-to's" and additionally contains hands-on advice from experienced practitioners from all over the world. It can also be used as a valuable study aid, in particular for those preparing for the Practitioner Certificate in IT Service Management Release and Control.