An ideal companion for those taking the ITIL v3 Foundation Certificate in IT Service Management. This publication, endorsed by APM Group the official ITIL Accreditor, provides an overview of the purpose, objectives and format of the examination. The book offers a high-level introduction to the Service Lifecycle and each of its five components. Its structure complements the structure of the actual syllabus, with a mock exam and answer key with rational to help the candidate prepare for and pass the final exam. It is also suitable for candidates taking the Version 2 to Version 3 bridging exam.
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£15.00
Price for an itSMF member:
£12.75
