The Introduction to the ITIL Service Lifecycle offers an excellent starting point for those requiring a high-level view of ITIL V3.
The book can be used to introduce ITIL to the novice, further educate the practitioner, and transform the CIO's view of IT service management best practices.
The Introduction offers a historical perspective for the Lifecycle, positions each of the core books and explains the significance of complementary guidance and the ITIL Service Management Model.
This is the PDF version of the book - hard copy and online versions are also available.
£30.00
Price for an itSMF member:
£25.50
