The Introduction to the ITIL Service Lifecycle (2nd edition)

The Introduction to the ITIL Service Lifecycle offers an excellent starting point for those requiring a high-level view of ITIL V3.

The book can be used to introduce ITIL to the novice, further educate the practitioner, and transform the CIO's view of IT service management best practices.

The Introduction offers a historical perspective for the Lifecycle, positions each of the core books and explains the significance of complementary guidance and the ITIL Service Management Model.

This is the hard copy edition. PDF and online versions are also available.

Note: There have been no changes to the content of this book between the first and second editions. The title has changed from 'Official Introduction', and the cover design and ISBN number have also been altered, but anyone who purchased the first edition should have no reason to buy the second.