In order to meet current and future business requirements, this book provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT service solutions and processes. Concepts and guidance in this publication include: Service design objectives and elements; Selecting the service design model; Cost models; Benefit/risk analysis; Implementing service design; Measurement and control.
Please be aware that this document is not compatible with Adobe 8. This should ONLY be ordered if you are using an earlier version of Adobe on your system.
£85.00
Price for an itSMF member:
£72.25
