A quick and accessible guide to a universally adopted standard. The goal of this Pocket Guide is to promote awareness of ISO 20000 as a valid standard for IT Services organisations; to support ISO 20000 training and certification; and to provide a quick reference to the core content of ISO 20000 for practitioners. The book is aimed at practitioners, trainers and students who work in IT as well as in other environments.
£15.00
Price for an itSMF member:
£12.75
