Foundations of IT Service Management (based on ITIL) (IPESC Endorsed)

This introduction to IT Service Management is based on the ITIL v2 books on Service Support, Service Delivery and Security Management. It is intended to serve as a thorough and convenient introduction to the field of IT Service Management and ITIL. The book contains the same core (SS/SD/Sec Man) chapters as the official OGC 'Introduction to ITIL' book but ALSO an additional chapter on exam preparation and an example case-study.

The book is endorsed by the IPESC (itSMF International Publications Executive Sub-Committee) and is currently available in English, German, Italian, Brazilian-Portuguese, Korean, French, Spanish, Danish, Japanese, Chinese, Russian, Arabic and Dutch with more translations planned. If you require a translated version then please specify that requirement in the Special Instructions box on the Order Form.