IT Service CMM: A pocket guide

This pocket guide introduces the IT Service Capability Maturity Model (IT Service CMM?). It gives an overview of the model itself and describes how to use it to improve the maturity of an IT service organisation. It does not contain all the details and is not the official model specification. For a complete and in-depth description of the IT Service CMM you need to refer to the official model specification. This pocket guide is a concise and 'lighter' introduction to the model, it describes the main ways in which you can apply it to improve an organisation and the background you need to understand the IT Service CMM specification.