Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
Business and technology drivers for improvement
Justification
Business, financial and organisational improvements
Methods, practices and tools
Measurement and control
Companion best practices.
An Online Subscription gives you access to the latest authoritative text. Functionality includes:
Dynamic content
Easy navigation
Bookmarking
History
Cross-linking between chapters
Pop-up glossary of terms.
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