Managers everywhere are under ever-increasing pressure to improve performance. This guide will help them get started no matter what the level or scope of their focus – from improving the performance of the business as a whole to better productivity and efficiency at departmental or even individual level. The topics covered are: deciding what business processes to examine, choosing performance measures that work, setting targets, gathering information and using it for improvement, and handling change.
The price shown is exclusive of VAT, which will be added as applicable (please see Terms & Conditions).
£65.00
Price for an itSMF member:
£55.25
