Managers everywhere are under ever-increasing pressure to improve performance. This guide will help them get started no matter what the level or scope of their focus – from improving the performance of the business as a whole to better productivity and efficiency at departmental or even individual level. The topics covered are: deciding what business processes to examine, choosing performance measures that work, setting targets, gathering information and using it for improvement, and handling change.
£12.50
Price for an itSMF member:
£10.63
