This guide takes the reader step by step through the process of change and the questions and issues relevant at each stage. The approaches, techniques and questions it contains will be useful to any manager who is faced with the need for change – at any level and on any scale. As well as guidance on planning and managing a change, this guide also includes material on 'people' issues, which are equally important as the technological, structural or economic aspects of change. Topics here include organisational culture, nominating an 'owner' for the change, the importance of communication, encouraging and enabling staff, overcoming resistance and creating a change team.
£12.50
Price for an itSMF member:
£10.63
