This Dictionary defines the main terms, acronyms and abbreviations used within the Service Management environment, focusing particularly on ITIL. The Dictionary of Terms is an ideal source of information for anyone new to Service Management, and a handy reminder for more experienced professionals.
Additionally some 'Francais - Anglais' terminology translation tables are included.
This book covers ITIL version 2 terms. A version 3 edition is in preparation.
£6.95
Price for an itSMF member:
£5.91
