itSMF pocket guide: Planning and Achieving ISO/IEC 20000 Certification

This pocket guide has been designed as a reference book for all those involved in planning to achieve certification under the itSMF UK developed itSMF ISO/IEC 20000 Certification scheme or working with an organisation planning to achieve certification. The above scheme has been developed by itSMFUK to provide independent verification that an organisation has satisfied the requirements of the ISO/IEC 20000 standard. It is managed by the itSMF UK on an international basis and its operations are closely monitored to ensure consistency around the world. It can be viewed as a complementary title to the existing 'ISO/IEC 20000 - a pocket guide'.