itSMF IT Service Management: A companion to the IT Infrastructure Library (North American)

This publication is commonly known as the Pocket Guide or 'Little ITIL'. It has been designed as a handy reference work for IT Service Management practitioners and for those taking the Foundation Certificate in IT Service Management. It is recognised as a complementary publication to the complete IT Infrastructure Library (ITIL).
The Pocket Guide explains the processes involved in the two key areas of ITIL version 2 Service Management (Service Support and Service Delivery) and their application to the complete service life-cycle.

This book is endorsed by the itSMF IPESC (International Publications ESC)