This workbook will help organisations assess the effectiveness of their best practice processes for IT Service Management. By using the workbook they can get a clear understanding of where they should improve their service delivery. The workbook can also be used to assess how their Service Management processes compare with those described in BS ISO/IEC 20000.
It covers the following areas within IT Service Management : Service Level management, Availability management, IT Service Continuity, Financial management
Capacity management, Security management, Business Relationship management,
Supplier management, Incident management, Problem management, Asset and Configuration management, Change management, Release management. It is presented as an A4 loose-leaf format with binder.
£40.00
Price for an itSMF member:
£34.00
