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BS ISO/IEC 20000-1:2011 IT Service Management - Part 1: Specification

ISBN: 9780580636073

BS ISOIEC 2000012011 The fully revised (2011) Specification for Service Management (ISO/IEC 20000).

Part 1 of the ISO/IEC 20000 standard promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements.

£100.00

Price for an itSMF member:

£85.00