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ServiceTalk July 2011 issue

The latest issue of ServiceTalk magazine can now be accessed through the members' area of the website on the left, with articles on:

  • Cloud computing: is your service desk ready?
  • Found recently and in good condition: the CSI register
  • Negotiation skills: talented few or corporate-wide competence?
  • Talking to... Warren Dakin
  • ITIL on your iPad
  • Appraisals, chickens and flying saucers
  • Devil, deep blue sea or consultant?
  • A day in the diary of Claire Burn
  • ISM, priSM and SFIA update
  • Plus itSMF UK and industry news, conference preview and much more.

 

Non-members who would like a copy, please contact communications@itsmf.co.uk