ITIL® V3 Intermediate Qualification updates
Intermediate Level
There are two streams in the Intermediate level. Both assess an individual's ability to analyse and apply the concepts of ITIL®. Candidates are able to take units from either of the Intermediate streams, to gain credits towards the Expert Level.
Intermediate Lifecycle Stream - this stream includes 5 individual certificates built around the five core OGC titles, as follows:
The focus of these modules is on the introduction and implementation of the specific Lifecycle phase, and coverage of the principles, processes and related activities.
Intermediate Capability Stream - this stream includes 4 individual certificates loosely based on the current V2 Clustered Practitioner qualifications, but broader in scope in line with the updated V3 content, focusing on detailed process implementation and management within cluster groupings:
- Operational Support and Analysis (OS&A) - Subjects covered include Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Ops and Application Management
- Service Offerings and Agreements (SO&A) - Subjects covered include Portfolio, Service Level, Catalogue, Demand, Supplier and Financial Management
- Release, Control and Validation (RC&V) - Subjects covered include Change, Release & Deployment, Validation & Testing, Service Asset & Configuration, Knowledge, Request Management and Service Evaluation
- Planning, Protection and Optimization (PP&O) - Subjects covered include Capacity, Availability, Continuity, Security, Demand and Risk Management.
ITIL Expert
To achieve the ITIL Expert in IT Service Management, candidates must successfully complete a number of Intermediate units in addition to the mandatory Foundation Level and the Managing Across the Lifecycle capstone course. This course brings together the full essence of a Lifecycle approach to Service Management, and consolidates the knowledge gained across the qualification scheme.
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