Latest special offers in the bookstore
For a limited period, order any of the ITIL V2 books below and save an extra 20% off the retail or member price.
Introduction to ITIL
Usual price £35.00, itSMF special price £28.00, members £23.80
The official introduction to ITIL V2, this unique publication offers an essential overview of the methodology and benefits of ITIL. Clearly written and practical, anyone learning about ITIL or championing it within the organisation will find this book invaluable.
ITIL ICT Infrastructure Management
Usual price £65.00, itSMF special price £52.00, members £44.20
ICT Infrastructure Management (ICT IM) covers all aspects of ICT Infrastructure Management from identification of business requirements through the tendering process, to the testing, installation deployment, and ongoing operation and optimisation of the ICT components and IT services.
ITIL Business Perspective - The IS view on Delivering Services to the Business
Usual price £65.00, itSMF special price £52.00, members £44.20
ITIL Business Perspective provides advice and guidance to help IS personnel to understand how they can contribute to business objectives and how their roles and services can be better aligned and exploited to maximise that contribution.
Business Perspective 2 - The Business View on Successful IT Service Delivery
Usual price £65.00, itSMF special price £52.00, members £44.20
This book promotes the view that all businesses operate in changing environments. It shows how senior management can identify and then implement the correct IT responses to a whole range of external factors - from legislation to the climate!
ITIL Application Management
Usual price £65.00, itSMF special price £52.00, members £44.20
Application Management embraces the software development life cycle, expanding the issues touched upon in Software life cycle support and testing of IT Services. Application Management also provides details on business change with the emphasis being placed on clear requirement definitions and the implementation of solutions to meet business user's needs.
ITIL Security Management
Usual price £44.95, itSMF special price £36.00, members £30.60
This book looks at security from the service provider standpoint. It describes how security management relates to the IT Security Officer and identifies the level of security necessary to protect total service provision to the organisation.
