Lean books at lean prices
If you're interested in the Lean approach to IT service management, take a look at the following classic titles in our bookstore, recommended by Simon Adams, itSMF member and Service Management Process Architect at Lloyds TSB Bank.
Lean Solutions and Lean Thinking. These books, by management gurus James Womack and Daniel Jones, have influenced exponents of Lean for more than a decade. Follow the links for more details.
Toyota are acknowledged to be one of the pioneers in Lean methods. Two books by Dr. Jeffrey Liker, The Toyota Way and The Toyota Way Fieldbook, explain the company's approach and help others to learn from their experience.
View more Lean/Six Sigma books from McGraw Hill here:
http://www.mcgraw-hill.co.uk/cgi-bin/search_products.pl?user_input=sigma&start=1&Submit.x=8&Submit.y=14)
then email publications@itsmf.co.uk and order them from itSMF at 15% member discount (please quote the ISBN number and quantity of each book you wish to order).
