All News

itSMF UK & BCS CMSG joint conference – Foundations for Success - Change, Configuration & Release Management - Optimising your Service Assets

This year’s event will again showcase the best industry knowledge in Change, Config and Release

itSMFI Board Talk Issue 1

itSMF International Chair David Cannon gives update in Board Talk Issue 1

itSMF Rob Stroud speaking at Forrester’s Infrastructure & Operations Forum, March 11-12

Forrester Research is happy to announce that itSMF International Executive Board Member, Rob Stroud will be speaking at the Infrastructure & Operations Forum EMEA 2010

OGC's ITIL V3 Scope and Development Plan

This is the OGC Scope and Development paln for the update to the ITIL V3 Core Books

Pre-register for Conference 2010 to ensure early bird booking offer!

Due to a high interest in our Conference this year, the number of places available for the 'early bird' discount will be limited. All pre-registered delegates will receive a two week priority booking period...

The Beating Heart of Service Management – Service Desk, Incident & Problem

Book you place at the next itSMF UK seminar on Service Desk, Incident & Problem...

V3 Qualification Scheme

The itSMF International Qualification and Certification Committee (IQC) have created a fact sheet designed to introduce you to the V3 Qualification Scheme

itSMF UK and TM Forum working together

For some time now, itSMF has been working jointly with the TMF to define how the work of both organisations can be used in an integrated manner. Click here to read about the work currently underway in this joint initiative...

Latest special offers in the bookstore

Save an extra 20% on selected ITIL V2 publications

itSMF UK thrilled to announce final official sponsor as Hornbill

The newly released exclusive corporate sponsorship was released this year and aims to strengthen both organisations objectives through a tailored package. Hornbill agreed to the final sponsorship opportunity available on 21st January 2010...

Axios Systems announced as first official itSMF UK sponsor

itSMF UK are exceptionally pleased to announce long term members, Axios Systems, as our first official sponsor...

Important changes to our Regional structure

Over the course of the last six months we have been reviewing the delivery structure for our free Member meetings: the Regional’s and SIGs….

ServiceTalk the Journal - latest edition out now!

itSMF UK members will find the link to the latest issue of ServiceTalk in the members' area of this website - just log in, then click on "Members' Area" and "ServiceTalk the Journal".

itSMF UK Conference 2010 - London here we come!

We are pleased to announce that the itSMF UK Conference this year will be held at the Novotel London West on the 8th & 9th November, read the full details here....

ITIL at 20: looking back and moving forwards

OGC's Frances Scarff speaks to ServiceTalk about the achievements and milestones of the last twenty years, the scope of the Mandate for Change, and the challenges and opportunities that lie ahead

ITIL V3 Master

The ITIL Master qualification meets these growing needs by focusing on the experienced levels of the industry, testing the capabilities of senior IT service managers, executives and practitioners

New ITIL publications - Capability pocket guides, practice questions and more...

Following on from the highly successful ITIL V3 Foundation Handbook, itSMF UK's Publications Committee have written two excellent new pocket reference guides (published by TSO)....

The itSMF UK Conference hailed a great success...

Read all about the Conference here…view all the latest news including the opening and closing video’s and the IT Service Management Award Winners!

Meeting Hosts needed for 2010

We are currently looking for hosts for our selection of meetings around the UK in 2010.

itSMF International Chair, Sharon Taylor Steps Down

Sharon Taylor has notified the itSMF International Board of her intention to officially step down as its Chairman...

The SFIA Foundation Announces Spanish Language Version of SFIA

Users can now obtain a Spanish version of Skills Framework for the Information Age

ITIL: 20 years old and still improving

Best Management Practice invites you to Celebrate ITIL’s 20th Birthday...

itSMFI 2009 CLC & AGM held in Barcelona a Great Success

itSMF 2009 Chapter Leadership Conference & AGM held in Barcelona, Spain

Is there a skills & qualification gap in the senior IT market?

The itSMF UK, the BCS and the SDI have joined forces to look at just whether there is a gap in both or either the skills and qualification markets in the more senior echelons of the IT world...

Finalists announced for the 2009 itSMF UK IT Service Management Industry Awards

The itSMF UK is very proud to announce the finalists for this year’s prestigious IT Service Management industry awards

OGC announces phased withdrawal of ITIL v2 exams

OGC announces ITIL V2 wihdrawal plan

itSMF UK 2009 AGM Calling Notice

This is the Calling Notice for itSMF UK AGM 2009

New Sustainable Service Management Special Interest Group....

John Godwin of Attenda Ltd and Paul Brayford of the Audit Commission have been elected as Chair and Vice-Chair of the new Sustainable Service Management Special Interest Group respectively.

Main players in the ISO/IEC 20000 arena decide to join forces

The itSMF UK, EXIN and TÜV SÜD Akademie have reached an agreement on cooperating in the qualification of professionals in IT Service Management according to the international standard ISO/IEC 20000.

The World's Leading IT Service Management Conference....Programme Released

Our Conference preparations are underway and we are now pleased to release our full Conference Programme for the two day event, you can either download as a PDF or view full presentation and speaker biographies...

August 2009 e-Symposium - IT & the Business

The next e-Symposium takes place on 27th August with a topic of IT & the Business: A Match made in Heaven

itSMF Member Notice: Elections 2009

In accordance with the Articles of Association and the current rules of the organisation, itSMF Limited is required to hold an Annual General Meeting (AGM) and to elect new members of its Management Board.

itSMF UK Recognise ISEB's Foundation Level Qualification in ISO/IEC 20000

After conducting a full review of ISEB’s Foundation Syllabus, Keith Aldis, itSMF UK CEO commented "we fully support this and will promote as we would promote our own."

itSMF Hong Kong Chapter Annual General Meeting (AGM) 2009 and Announcement of the 2009/2010 Council

The Hong Kong Chapter held the fourth Annual General Meeting in the evening of 5th June 2009

itSMF UK IT Service Management Awards Officially Open

Barry Corless, itSMF UK Chairman has officially opened the itSMF UK IT Service Management Awards...

ITIL V3 Foundation Handbook - the pocket guide for the NEW Foundation

ITIL V3 Foundation Handbook: now better than ever!

Be part of our new and improved discussion forum

Subscribe to the Discussion Forum's and interact with your fellow experts

London Regional - Re-arranged to Tuesday 7th July

This has been re-arranged to Tuesday 7th July with the same agenda

New core books for PRINCE2

Order the new books together at a special price

ITIL Live - the online resource for ITIL V3

ITIL Live - practical advice on implementing ITIL processes

NEW SEMINAR - 'Service Catalogues and How to Apply Them' Repeat

Due to popular demand 'Service Catalogues and How to Apply Them' seminar is being repeated

itSMF International engages a new Chief Editor

A new era in ITSMF International's publication strategy begins with the appointment of Mrs Kirstie Magowan as its new Chief Editor.

New titles on CMDB and CobiT

CMDB and CobiT: Two new titles from the international service management community

Studying for the ITIL exams?

Pocket guides for Foundation and Intermediate levels

New Certificate of Contribution for itSMF UK Authors

itSMF UK has launched a new certificate which is awarded to any member whose written contribution is accepted for inclusion in our growing web-based collection of Submissions.

Lean books at lean prices

Books on lean service management recommended by an itSMF member

What's new in the itSMF bookstore?

Recent publications and additions to our range

Browse the itSMF bookstore and save money!

Take a look at some recent additions to our range

Service Catalogues and How to Apply Them - itSMF UK Seminar

The ITIL term Service Catalogue is commonly misunderstood. However its importance is now generally recognised, and with ITIL V3 it has moved from being 'nice to have' to a business critical asset...

itSMF UK Announces Interim Chairman, Barry Corless

The itSMF UK Management Board unanimously confirmed their acceptance that Barry Corless steps into the post of itSMF UK Chairman with immediate effect.