ITIL Live
ITIL Live offers practical advice in implementing ITIL processes by providing:
- New! Access to the ITIL V3 Lifecycle Suite content included within your subscription price.
- New! Unique ITIL Live Self Assessment Maturity Model - created by one of the authors of the core ITIL V3 Service Lifecycle publications.
- New! 27 processes linked to work instructions and relevant roles with links to the 36 associated templates.
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New! Comments from David Wheeldon, author of one of the core books, on "Who Does What in Service Strategy?" and "Best Practice or Good Practice?"
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New! ITIL V3 Glossary in 16 languages.
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New! Ask the Expert.
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New! ITIL Live Members Forum.
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New! eLearning Zone - to help your department study for the Foundation and Intermediate ITIL V3 Examinations.
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26 editable, downloadable process diagrams (Mac and PC compatible).
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59 bespoke Main Practice Element process diagrams
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36 editable, downloadable templates, saving you time by providing a set of templates for standard ITIL processes.
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148 Main Practice Element work instructions along with relevant roles and links to the 36 associated templates at a task-based level.
- Access to the Toolkit, home of all this value-added material and more
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A free Knowledge Base.
Coming Soon to ITIL Live!
- Common Implementation Obstacles and Difficulties - a page of frequently encountered problems and ways to avoid them.
- Real Working Examples of Essential Documentation - sample Service Level Agreements and other vital documents that are currently in use by other organisations.
- Technical white papers
- Highlights from David Wheeldon - Comments from one of the authors of Service Operation on the following topics:
- Financial Management
- Service Knowledge Management System
- Business Units and Service Units.
A year's subscription for itSMF members (including online access to the core book content) starts at just £470.25 plus VAT.
For more information or a FREE trial or to sign up, please contact publications@itsmf.co.uk
