ServiceTalk Journal, Oct 11
Click on the Resources area to the left to access the October issue of ServiceTalk, in online or PDF format.
CONTENTS
Industry news
All the latest ITSM product, service and customer stories
itSMF UK news
Conference, AGM, 'Member get a member' scheme, new members
Events news
Reports from the ITIL 2011 Roadshow and Service Desk seminar run jointly with SDI
Publications news
Latest news on the ITIL 2011 Foundation Handbook and Dictionary, new books from itSMFI, and a review of a new title on Green ITSM
Supporting your peers through priSM mentoring
Stephen Griffiths outlines the latest initiative from the priSM Institute
Conference preview
A full preview of the forthcoming itSMF UK Conference and Exhibition
ITIL 2011: it's how you use it that counts
Apart from 45 per cent more pages, chronic backache, and another substantial invoice, what does the ITIL 2011 Edition do for us? asks Matthew Burrows
ITIL 2011 Edition at a glance
A quick summary of the changes to the core books
ITIL and the definition of a 'service'
Noel Bruton considers whether ITIL 2011 is steering its followers in the right direction
CSI: don't miss out on fantastic ideas!
In our second instant survey, we examine the CSI culture in member organisations
Talking to... Barry Corless
Our outgoing chairman reflects on three years at the helm of itSMF UK
Managing risk in the cloud
Adopting cloud computing may save money, but how does it affect risk management? asks Mike Small
IT Service Management ROI: coming out of the silo
Andrew Brummer explains how to demonstrate the real value of ITSM
Time for a shake-up?
Is the ITIL qualification scheme fit for purpose in the 21st Century? wonders Helen Sussex
Metrics: your real link to the business
Rob Stround discusses metrics and how they can be used to drive business value from IT
